Get this course ($300.00)

Retail

Retail Industry Essentials - M2


Description
This course addresses the main skills that a sales assistant in the retail industry should possess.
Content
  • Module 2: Understanding the customer
  • Introduction
  • 2.1 Who is the Customer
  • 2.2 The Art of the Clienteling
  • 2.3 Customer Experience
  • 2.3.2 Social Media
  • 2.3.3 Comfort elements
  • 2.4 Dealing with demanding customers
  • Let's try what we have learnt
  • Test 2
  • Module 2 Conclusions
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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